NOWaccount Help

Need help getting started or have other support needs? We’re here to help! Below is our NOWaccount Quick Start Guide and other tools to help you take full advantage of NOWaccount to grow your business.

NOWaccount Support FAQs

Below are answers to a series of frequently asked questions about NOWaccount. If you do not find the answer to your question, please select Contact Support in the menu above to submit a Help Ticket, and our NOWaccount Support Team will get back with you promptly.

How do I access the NOWaccount App?

The new application runs at https://app.nowaccount.com. You must be added to the system in order to use the App; there is no self registration capability. Once a system administrators creates your user account, you will receive an email from NOWaccount Support with a link to set your password. If you are having issues with your account or access, please contact tech@nowcorp.com.

NOTE: Your system credentials from the old portal (http://now.nowaccount.com/) will NOT be valid on the new NOWaccount App. Your Client Name and Number have not changed.

Submitting Invoices

Do I need to submit all invoices for each customer?

Once you have begun submitting invoices for a particular customer through your NOWaccount, ALL of that customer’s invoices must be processed through your NOWaccount. This requirement is designed to avoid customer confusion about where they should remit payment. Invoices submitted through your NOWaccount must include the NOWaccount remittance address. You may remove a customer from your NOWaccount at anytime, but once removed, they may not be resubmitted for 12 months. Please note NOWaccount cannot purchase invoices that are past due.

Are terms required on the invoice?

Terms (Net 30/Net 45/Net 60/Net 90) and/or a due date must be clearly printed on the invoice. Terms listed as “Due Upon Receipt”, “COD”, and “Cash” are all considered cash transactions and not an extension of terms. As such, the invoice cannot be processed via NOWaccount. NOWaccount also cannot purchase invoices that are designated “Pay on Pay”.

When and how do I receive my funds?

Invoice submissions are reviewed in the order in which they are received,
usually within one (1) to two (2) business days. When your invoice submission is approved, you will receive a purchase summary report via email. If an invoice requires additional information or correction, you will receive a request for the required information or updated invoice via email. Payment is dispersed via ACH deposit within five (5) business days of submission for approved invoices. Next day wire transfers are available for a $25 fee. If you would like to expedite funding via wire transfer, please notify us when you email a copy of the invoice.

What happens if the customer sends the check to me?

We understand this may happen at times. Please DO NOT deposit the check. Instead, immediately forward the check to our P.O. Box (listed above in Step 4), so we can close the invoice promptly. If the customer pays you electronically, please immediately forward the funds to the NOWaccount bank account number provided near the bottom of your activation email. Please notify us immediately at support@nowaccount.com when/if this happens.

What happens if my customer pays late?

Our goal is to work with you to prevent an invoice from becoming severely past due so we can continue purchasing your future invoices for that customer. At times, if the invoice term has expired, we may request that you contact your customer to check on payment schedules and to verify there are no disputes. We do send a generic monthly statement, the first week of each month, on your behalf, to your customers with open balances. The word “NOWaccount” is not printed on these statements. We recommend logging into your NOWaccount once a week to check which invoices are outstanding under the reports section.

Submitting Customers

Which of my customers should I submit for pre-approval?

Our goal is to work with you to prevent an invoice from becoming severely past due so we can continue purchasing your future invoices for that customer. At times, if the invoice term has expired, we may request that you contact your customer to check on payment schedules and to verify there are no disputes. We do send a generic monthly statement, the first week of each month, on your behalf, to your customers with open balances. The word “NOWaccount” is not printed on these statements. We recommend logging into your NOWaccount once a week to check which invoices are outstanding under the reports section.

How long does it take to review my requests?

The majority of customer pre-approval requests take less than two (2) business days. In rare cases, it may take several days to review a customer request, particularly for international customers. We will inform you if any additional information is needed to approve your request.

Do you contact my customer when I submit them to NOWaccount for pre-approval?

We do not contact your customer. Customer credit pre-approvals are a non-invasive credit authorization that will not have a negative impact on your customer’s credit rating.

Can I remove a customer from my NOWaccount?

A customer may be removed from NOWaccount at any time, but once removed, they cannot be re-submitted for 12 months. Also, once a customer is removed, you will need to notify them that your remittance address has changed. Please notify us at support@nowaccount.com if you wish to remove a customer from your NOWaccount. We may elect to cancel inactive customer credit approvals that have not been used in more than six (6) months.

Why do I need to request credit to cover three (3) months’ worth of invoices?

Because customers typically pay invoices after the due date, you may be submitting additional invoice(s) before the previous invoice(s) has been paid. Requesting a credit limit equal to the amount you expect to invoice the customer during a three month period helps to ensure customer late payments will not delay payment on future invoice submissions. Once your customer remits payment, your available credit increases.

What if I need to increase the credit limit for my customer?

If the customer is already pre-approved in the system, simply submit a new credit request by providing the additional amount needed in the credit request field.

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